You can purchase a 4-hour credit for $9.99 USD or a 30-day subscription pass for $29.99 USD. We do not offer a "season pass" option as not all of our partners' seasons run concordantly. That said, you can pre-purchase multiple months at a time by making multiple payments in succession.
All purchases provide universal access to content, including both live and on-demand content, and universal access to channels for all teams, leagues and events. You can freely switch between all types of content while logged into your account.
All purchases are made through our page, but are processed by PayPal. Select either a 4-Hour Credit or a 30-Day Subscription Pass and click the "Buy Now" button. You will be redirected to PayPal.com to complete your transaction before being redirected back to our site to access content. You may use your PayPal account or, if you prefer, any of the following alternative options: a prepaid gift card, a PayPal credit card, or a valid debit/credit card (VISA, AMEX, Mastercard or Discover). If you have any questions about our purchasing/login process, please review our step-by-step page.
If your purchase was properly processed, you will instantaneously receive two emails: a “payment confirmation” from PayPal and a “purchase confirmation” from us (via the email account “bdevideoco@gmail.com”). The payment confirmation from PayPal will confirm your transaction details, including a transaction ID, amount paid and a receipt number. The purchase confirmation from us will provide first-time users with their username (email address) and password as well as links back to our site to start viewing content. Returning users will just receive the links back to our site. Please be sure to check your spam folder as either or both emails may be improperly sorted as such by your email server.
If your purchase was properly processed, you will instantaneously receive two emails: a “payment confirmation” from PayPal and a “purchase confirmation” from us (via the email account “bdevideoco@gmail.com”). The payment confirmation from PayPal will confirm your transaction details, including a transaction ID, amount paid and a receipt number. The purchase confirmation from us will provide first-time users with their username (email address) and a temporary password as well as links back to our site to start viewing content. Returning users will just receive the links back to our site. Please be sure to check your spam folder as either or both emails may be improperly sorted as such by your email server.
There are two places where you can log into your account: 1) the "Login" section of the page or 2) the page itself. The “My Account” page is most easily accessible via the Black Dog Hockey navigation header. Please do not log into your account via the Home page until you are ready to view content as 4-Hour Credits will be activated once you log in.
YES! Please be sure to wait to log into your account from the page until you are ready to view content. If you use the “Login” link on the Home page, then your 4-Hour Credit will start running from the moment you log in and will run continuously for 4 hours until it expires. Even if you log out before your 4 hours of viewing time are complete, you cannot store your viewing time for another viewing session.

If you only want to check the status of your account, use the page. Logging in through the “My Account” page will NOT activate your 4-Hour Credit or 30-Day Subscription Pass. The “My Account” page allows you to check how many 4-Hour Credits you have left, check when your 30-Day Subscription Pass expires and confirm which videos you have in your Personal Video Vault.
Access the page. Logging in through the “My Account” page will NOT activate your 4-Hour Credit or 30-Day Subscription Pass. The “My Account” page allows you to check how many 4-Hour Credits you have left, check when your 30-Day Subscription Pass expires and confirm which videos you have in your Personal Video Vault.
YES! To change your temporary password, go to the page. Enter your email address, your current password and then the new password that you would like to use. Enter your new password a second time to confirm and then click “Submit”.
To generate a new temporary password, go to the page. Enter your email address and click the “Reset My Password” button. You will be sent an email from "bdevideoco@gmail.com" that contains your current password. * NOTE: Please reset your password once and wait for the email from us. Initiating multiple password resets in a short period of time will only further complicate the issue. If you do not receive the email with your password from us within a few minutes please contact our support staff via the page for further assistance with this issue.
These errors could be occurring for a variety of reasons, inclduing:

- You may be using an incorrect email address as your username
- You may have misspelled your email address when making your purchase on PayPal
- PayPal may have credited an alternate email address associated with your name when you made your purchase
- You may be using an incorrect password
- You may not have any credits remaining in your account or your subscription may have expired

Please double check the purchase confirmation sent to you from "bdevideoco@gmail.com" to ensure you are using the correct login credentials. If you still cannot log in to your account, please contact our support staff for further assistance with this issue via the page.
This error could be occurring for a variety of reasons, inclduing:

- Your account is being used by a second person and/or might have been compromised - You forgot to log out of your account after your last viewing session - You logged into your account on one web browser and tried logging in on a second web browser - You logged in on one device and tried switching devices without logging out of the first device.

In most instances, this error is triggered when customers accidentally or intentionally attempt to activate a single account on multiple browsers/devices. Each account can only be logged in on one browser on one device at a time. To resolve this issue, please click the link located at the bottom of the error box that states "Click here to sign in and continue watching". This will clear your account’s previous session and will refresh the page. Enter your login credentials a second time and you should be able to log into your account without issue. If you still cannot log in to your account, please contact our support staff for further assistance with this issue via the page.
No, all content is available worldwide. There are no geographical content restrictions nor is the viewing process any different for international viewers.
Log in from the page using your login credentials. You will be redirected to the "Watch" page that includes a banner that says "Welcome to Black Dog Hockey and a "Login Success" message in a black window that resembles a video player. Using the "Available Games" selector panel, ensure the radio button is on "Live Broadcasts" (this will be the default when you first load the page) then click the drop-down box that says "Select a Live Viewing Channel" and choose your desired team/league/event channel. The schedule of upcoming broadcasts for that channel will appear directly below the drop-down box. Each game will have a green button next to it. Click any one of those buttons to load that live game stream into the video player on the page. If the game is currently streaming, there will be a slight delay (2-5 seconds) as your web browser connects to the stream and then it should load into your browser. Enjoy your game!
Your web browser may not have Javascript enabled, which is required in order to process video on our site. If you are using our preferred web browser, Google Chrome, please see this help forum post on about to enable Javascript: CLICK HERE.

If this troubleshooting step has not resolved your issues, please contact our support staff for further assistance via the page.
Your web browser or device might not support playback from our main video player. Our main video player for live streams is an HLS-based Clappr Player which is compatible with most devices and most major web browsers, including Google Chrome, Edge, Firefox and Safari. Please note that Internet Explorer has been deprecated by Microsoft and is NOT supported with this video player. We recommend using Google Chrome on PC's, Mac's and iOS devices for the greatest viewing experience.

Android devices (including smartphones, tablets and smart TV's) may not be supported. If your device does not support our main video player, you can try our "alternate" JW Player by using the “alternate player” link located below the video player after you log in to view content. Unfortunately, live digital video recorder (DVR) capabilities are not available on this video player.

If a change of web browser or device does not work, then there may be an issue with your network configuration. Your network may have a firewall blocking incoming connections, which includes live video from our content delivery network. Switching to a device on a different network (e.g., using your device on a cell phone network instead of your home wireless network) might solve the problem.

If these troubleshooting steps have not resolved your issues, please contact our support staff for further assistance via the page.
This is most likely happening because the on-site broadcast team has not yet begun transmission of the live stream. Each live stream should be up and running between 15-30 minutes prior to the scheduled start time. If the game is already supposed to be running please check our “Notice Board” for the latest updates regarding issues, delays and cancellations of live streams.
Your internet connection might not be sufficient to support the live stream or you might be using the wrong web browser/device combination. In order to properly process our live streams you must have at least 2.0 Mbps of dedicated download speed on your network. Your overall network speed can be tested in 30 seconds at SpeedTest.net.

If you have sufficient download speed on your network, you might have an inconsistent connection. Private wired connections (e.g., your device is plugged into your router/modem via Ethernet cable) are much more stable than public wireless connections (e.g., your device is connected on a guest wireless network). If you must use a wireless network to view content, ensure that additional network traffic (e.g., viewing of videos through other streaming services like Netflix and YouTube, playing of video games online) is minimized.

If you have sufficient connectivity and are still experiencing issues then you can try a few different things: 1) refresh your browser, 2) log out and log back into your account, 3) close your browser and open a fresh one, or 4) switch web browsers and/or devices.

If these troubleshooting steps have not resolved your issues, please contact our support staff for further assistance via the page.
Please check the purchase confirmation you received by email and/or log into your account through the page to see when you made your last purchase. 4-Hour Credits and 30-Day Subscription Passes will expire on a specific date at a specific time (i.e., 4 hours from the time you first logged in with your credit or 30 days from date of purchase of your subscription). Please note that your viewing time for 4-Hour Credits will start running from the moment you log in and will run continuously for 4 hours until it expires. Even if you log out before your 4 hours of viewing time are complete, you cannot store your viewing time for another viewing session. In order to ensure that you have enough time to view a live broadcast, please wait to log in until roughly 15 minutes before the scheduled start time.
So long as you have an active 4-Hour Credit or 30-Day Subscription Pass, you can freely switch between any piece of live or on-demand content.
Yes! Our live streams feature Digital Video Recorder (DVR) capabilities. You can move forward and back at will while watching any live stream on our platform. Use the "Back to Live" button to jump back to live action.
The “replay buffer” stored on our server varies by partner. In general, the preceding 2 hours of live broadcast will be available to review.
In general, the preceding 2 hours of any live broadcast will be available to review while a live stream is in progress. If you are watching a live broadcast well after its scheduled start time and your stream suddenly stops, don't worry! That most likely means that the live broadcast has concluded and the on-site broadcast team has ended the transmission of their live stream. If you wait 5-10 minutes and refresh your page, the "stream quality" on-demand version of the live stream will be available to view for a short period of time. If you log in later than 2 hours after a live stream’s scheduled start time and wish to watch the live stream from the beginning, we recommend waiting until the game has been posted on-demand. See the “On-Demand Content” section for details regarding on-demand posting protocols.
No, all content is available worldwide. There are no geographical content restrictions nor is the viewing process any different for international viewers.
Log in from the page using your login credentials. You will be redirected to the "Watch" page that includes a banner that says "Welcome to Black Dog Hockey and a "Login Success" message in a black window that resembles a video player. Using the "Available Games" selector panel, ensure the radio button is on "Video On-Demand Recordings" (this will NOT be the default when you first load the page) then click the drop-down box that says "Select a VOD Vault" and choose your desired team/league/event channel. The schedule of archived games for that channel will appear directly below the drop-down box. Each game will have one of three color-coded buttons next to it (see the FAQ question about color-coding for more information). If the button is yellow or green, click any one of those buttons to load that archived game video into the video player on the page. Enjoy your game!
Video-On-Demand Content will be listed in 1 of 3 states:

1) A button. This denotes an upcoming live stream or a live stream that has recently ended but the archived video is not yet available.
2) A button. This denotes an archived video is available to view at “stream quality” – the same quality at which it was live streamed. This quality of video is usually available within 30-60 minutes after each live stream’s conclusion.
3) A button. This denotes an archived video is available to view at “local” quality – full resolution which is often higher quality than the live stream. This quality of video may be available as soon as 2 hours after each live stream’s conclusion but is more likely available within 24-48 hours after each live stream’s conclusion.
Nearly every game will be recorded and made available on-demand. We will make every effort to archive games as quickly as possible for on-demand viewing. Video-On-Demand content will usually be posted at “stream quality” within an hour of completion and will be posted at “local quality” (full resolution which is often higher quality than the live stream) within 24-48 hours of completion. Limiting factors include: upload speed at each team's facility, time of game conclusion, availability of our staff and team staff, et al.
Yes, our on-demand video content features full Digital Video Recorder (DVR) capabilities.
Your internet connection might not be sufficient to support the archived game video or you might be using the wrong web browser/device combination. All of our on-demand content is powered by Vimeo. Please click for their FAQ about watching videos.

If those troubleshooting steps have not resolved your issues, please contact our support staff for further assistance via the page.
Please check the purchase confirmation you received by email and/or log into your account through the page to see when you made your last purchase. 4-Hour Credits and 30-Day Subscription Passes will expire on a specific date at a specific time (i.e., 4 hours from the time you first logged in with your credit or 30 days from date of purchase of your subscription). Please note that your viewing time for 4-Hour Credits will start running from the moment you log in and will run continuously for 4 hours until it expires. Even if you log out before your 4 hours of viewing time are complete, you cannot store your viewing time for another viewing session.
YES! Customers have three options for viewing content after the fact:

1) Limited access through the page via 4-Hour Credit or 30-Day Subscription Pass.
2) Long-term digital streaming purchase in the , which grants you 3 years of digital streaming viewing on our site with the option to download a digital file after 3-year moratorium.
3) Physical DVD copy via the page. DVD orders will be mailed within 3-4 weeks of purchase.
YES, but with certain restrictions. Black Dog Hockey via its parent company Black Dog Enterprises retains full copyright for all commercial uses of their content. This includes, but is not limited to, DVD production/re-sale, digital on-demand streaming services and edited highlight/scouting reels. Raw digital footage is not available for public consumption. Customers may use excerpts from DVDs - along with their own personal footage or any other footage to which they have been granted similar rights - provided it is for their own personal, non-commercial use and proper credit (to "Black Dog Enterprises") is given. Copying, re-distribution and/or re-sale of DVDs (even for non-commercial purposes) is prohibited without the expressed written consent of Black Dog Enterprises.
YES! We offer 3 different types of post-production scouting services: Highlight Reels, Recruiting DVDs and Skills Assessments. Details and examples of each type of service can be found on our page.
The cost varies greatly depending on the type of service, the amount of footage necessary to complete the reel and the source(s) of the footage we are working with. We prefer to work with footage generated by our partners, but can work with footage provided by clients. In most instances, reels can be completed within 6-8 weeks from time of purchase at a cost of $300-$500 USD.
YES! We are available to produce live sports coverage of one-time or seasonal events. We have also produced non-hockey events and reels in the past, including baseball, softball and multi-sport promotions. Please visit our page for examples of our past work.
To receive a free custom quote for any post-production or live sports coverage work, please submit a contact form via the "General Inquiries" tab of the page.